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The Garden Shop

Terms and Conditions

1. The Millbrook family is promoted by The Millbrook Garden Company of Tubwell Lane,Jarvis Brook, Crowborough, East Sussex, TN6 3RJ.

2. Applicants must be aged 18+ to join the Millbrook family.

3. By applying for or using the Millbrook family card, the cardholder agrees to be bound by these terms as varied from time to time. Any change to these terms will be posted on The Millbrook Garden Company website (

4. The Millbrook Garden Company reserves the right to cancel the card and any benefits attributed to it at any time. In respect of any unused offers, The Millbrook Garden Company will honour these offers in conjunction with the expiry date of that individual offer.

5. The Millbrook Garden Company reserves the right to substitute prizes or rewards in the event of circumstances outside its control.

6. The Millbrook family is open to individuals only and is not available to members of a group or club. Neither the card nor any offers are transferable or resalable.

7. The Millbrook Garden Company reserves the right to vary the level/value of prizes at any time and without notification.

8. The prizes & rewards earned are not exchangeable for cash, gift vouchers, or any other excluded category of products and can only be used as explained on the voucher.

9. Members are only permitted to hold one card.

10. If no transaction occurs on a card in any 12 month period, the card may expire and any offers may be cancelled.

11. Any prize vouchers or rewards vouchers issued to a cardholder are subject to the terms and conditions printed on the voucher.

12. A cardholder is responsible for looking after the card and The Millbrook Garden Company is not responsible for any lost or stolen cards.

13. Lost or damaged cards may be replaced at The Millbrook Garden Company’s discretion. Customers may be charged for this service.

14. All The Millbrook family cards remain the property of The Millbrook Garden Company and the cardholder shall return the card if requested by The Millbrook Garden Company.
15. The Millbrook Garden Company is not responsible for any errors resulting from fraudulent use of a card or the inability of a cardholder to receive or redeem credits or use vouchers, unless in any such case it is caused by The Millbrook Garden Company’s negligence or fraud.

16. The Millbrook Garden Company reserves the right to terminate The Millbrook family at any time by giving three months notice of its intention to do so. Any such notice will be posted on the The Millbrook Garden Company website (

17. Rewards are only offered as a result of purchasing products within The Millbrook Garden Company’s stores.

18. All sections of the application must be completed in full. The Millbrook Garden Company reserve the right not to accept any incomplete application forms.

19. Rewards may only be redeemed by the named member of The Millbrook family.

20. Redemption offers and redemption partners may change from time to time.

21. Particular redemption offers may have their own particular Terms & Conditions. By taking up any such offer, you are agreeing to these Terms & Conditions.

22. Full Terms & Conditions of any offers made via The Millbrook family can be obtained by emailing the

23. The Millbrook Garden Company shall not be held responsible for any alterations to flight schedules, destinations, routes, itineraries, facilities or venues.

24. Nothing in the Terms & Conditions shall limit or exclude The Millbrook Garden Centre or the The Millbrook family’s liability or for any other liability the exclusion or limitation of which is not permitted by law (nothing in the Terms & Conditions affects your statutory rights).

25. The Millbrook Garden Company is committed to protecting your privacy. Your personal information is collected and processed only in accordance with the administration of The Millbrook family and to contact you for the purpose as described in this application.

26. The Millbrook Garden Company can accept no liability for personal loss or injury at any of the participating venues as far as permitted by law.

27. By joining The Millbrook family you are agreeing to being contacted by post, mobile text messages, telephone or email in relation to The Millbrook family related communications.

28. The Millbrook Garden Company adheres to the Data Protection Act 1998.