Joining the Millbrook Family is the start of something special: it‘s all about us making offers available to our customers and a whole host of additional personal benefits, rewards and surprises for our stores’ loyal visitors and purchasers. We invite you to become part of our extended family!
We take the privacy of your data very seriously so want to make sure you are aware of how we will use your data whilst you are a member.
If you ticked the box on the application form to agree to it, we will use your data, including your month and year of birth, to monitor when you visit and make purchases at any of our stores whether in the garden centre or just enjoying a coffee. This enables us to offer special offers and surprises to our valued customers who make regular use of our facilities. From time to time, as part of this monitoring, we may make use of experts who can analyse the spend across our departments and stores which will further help us to support you. Rest assured we do not disclose any names in this data and only use this information for your benefit; we will never sell your data to other parties.
If you didn't tick the box on the application form, we will still include you for our legitimate interests in promotions or information from time to time on events we are offering, some garden tips or other seasonal offers and you can still benefit from our services without us monitoring your transactions, but for added value and those special offers we encourage you to join our extended family offering.
We may contact you by post, email, mobile phone text messaging and telephone with Millbrook Garden Company related communications only. Please let us know should you prefer us not to use any of these communication channels.
Terms & Conditions:
1. The Millbrook family is promoted by The Millbrook Garden Company of Tubwell Lane,Jarvis Brook, Crowborough, East Sussex, TN6 3RJ.
2. Applicants must be aged 18+ to join the Millbrook family.
3. By applying for or using the Millbrook family card, the cardholder agrees to be bound by these terms as varied from time to time. Any change to these terms will be posted on The Millbrook Garden Company website (www.millbrookgc.co.uk)
4. The Millbrook Garden Company reserves the right to cancel the card and any benefits attributed to it at any time. In respect of any unused offers, The Millbrook Garden Company will honour these offers in conjunction with the expiry date of that individual offer.
5. The Millbrook Garden Company reserves the right to substitute prizes or rewards in the event of circumstances outside its control.
6. The Millbrook family is open to individuals only and is not available to members of a group or club. Neither the card nor any offers are transferable or resalable.
7. The Millbrook Garden Company reserves the right to vary the level/value of prizes at any time and without notification.
8. The prizes & rewards earned are not exchangeable for cash, gift vouchers, or any other excluded category of products and can only be used as explained on the voucher.
9. Members are only permitted to hold one card.