Our People

At Millbrook our people are proud, passionate and creative. They help us to grow smiles every day through their exceptional service and knowledge.

Adam Smith – Gift Buyer

Adam joined Millbrook in January 2015 having worked in the garden centre industry for some time. He previously managed our Staplehurst site and is now Gift Buyer for all three Millbrook centres.

When we asked Adam what is different about working for Millbrook, this is what he said “It’s feeling like you’re part of a family, you work alongside the owners and feel you own your area of the company. I can share this sense of ownership with the team. The training and development opportunities I have already received make me feel highly valued.”

Tracey Bowler – HR Director

Tracey joined Millbrook in 1995 initially for just six weeks to help set up the Christmas department. Today she is still at Millbrook but has traded in the tinsel for training!

Tracey settled in well during her temporary contract and was keen to stay when a permanent position became available. Although not from a horticultural background Tracey was given plenty of training and took over the running of the Houseplant department.

A few years later and looking for a new challenge, Tracey accepted the Assistant Manager position at the Crowborough Centre with further training on a Management Development Programme. Tracey spent four years in that role before becoming Personnel and Training Manager in 2004 & was appointed as HR Director on 1st January 2008.

Lorraine Rance – Garden Centre Assistant

Lorraine joined Millbrook in April 2009. Having spent time at home bringing up her family she was looking for an opportunity to return to work on a part time basis.

Lorraine initially worked front of house in the popular greencafé on a temporary basis. Some time later she took the opportunity of a permanent full time role working in the garden centre

Today Lorraine works in the Furniture Department and as the summer ends helps to set up our magical Christmas displays. She is passionate about customer service and loves the interaction with people that her role gives her. Behind the scenes Lorraine is one of our in house customer service trainers