Covid-19 info

Let’s get growing! We are delighted to announce we are open. We have introduced some new measures to ensure the safety of our staff and customers, so please have a read through the information below so you are familiar with our new way of shopping before you come to visit us. We can’t wait to welcome you back!

  • Our temporary opening hours are:
    Gravesend: 9am to 4.30pm Mon-Sat and 10am to 4pm Sunday.
    Staplehurst: 10am to 5pm Mon-Sat and 10am to 4pm Sunday.
    Crowborough: 10am to 4pm Tue-Sat.
  • Our cafes and restaurant remain closed.
  • If you or your household members have any of the symptoms of Covid-19, please do not come to the store.
  • We are currently unable to accept children under 12, or dogs, in our stores.
  • We are limiting the number of customers in our stores at any one time – please be patient and bear with us.
  • Take a cleaned trolley at the entrance for your shopping
  • When you are queuing to enter the store and once inside, please keep a distance of 2 metres between yourself and other customers.
  • Avoid touching products you may not purchase
  • Complete your shopping as quickly as possible
  • We have installed protective screens at the tills and informational signage throughout the store. Please follow instructions.
  • Pay with chip and pin cards or Apple Pay
  • We are not currently accepting HTA vouchers
  • We are only able to offer refunds on faulty goods
  • Our team are working hard in a challenging situation. Please be patient and understanding if things don’t quite go as planned.