Covid-19 info

In order to keep our staff and customers as safe as possible, please read the safety information below before visiting us.

Our Crowborough greencafé remains temporarily closed. Please keep an eye on our website and social media for future updates. Thank you.

  • If you or your household members have any of the symptoms of Covid-19, please do not come to the store.
  • For the health and wellbeing of all, while shopping and waiting in line, we encourage customers to wear a face covering and give other people space.
  • Please keep children with you at all times.
  • We have installed protective screens at the tills and informational signage throughout the store. These will remain until further notice. Please follow instructions.
  • Payment with chip and pin cards or Apple Pay is preferred.
  • Our team are working hard in a challenging situation. Please be kind, patient and understanding if things don’t quite go as planned. Abuse will not be tolerated.
  • Our opening hours are:
    Gravesend: 9am to 5pm Monday to Saturday and 10am to 4pm Sunday.
    Staplehurst: 9am to 5pm Monday to Saturday and 10am to 4pm Sunday.
    Crowborough: 9am to 5pm Monday to Saturday and 10am to 4pm Sunday.
  • Dogs are welcome to our centres, but only assistance dogs may enter our cafe and restaurant areas.
  • Please avoid touching products you may not purchase

Clothing and shoes returns policy

  • We do not have changing rooms at any of our centres.
  • Should  you be unhappy with your purchase you may return it, unworn, within 28 days, with your receipt as proof of purchase, for a refund or exchange.
  • The returns policy does not affect the statutory rights you have as a consumer.

We are displaying the NHS Covid-19 Test & Trace posters in our centres.